Our Story
Albert J. McIntosh
Co-Owner and CEO
Hope Behavioral Health began with a calling to serve.
Founder and CEO Albert McIntosh spent many years in administrative leadership at a private foster care agency while also dedicating his evenings and extra hours to seeing clients in a mental health setting. His passion for direct care never faded — in fact, it grew stronger. That calling led to a step of faith in August 2014, when Hope Behavioral Health opened as a one-therapist private practice in a small, shared office space in Cleveland Heights.
The vision resonated quickly. Colleagues joined the mission to provide culturally competent, spiritually sensitive, and trauma-informed care. Within just one year, Hope expanded to four offices — three located in local churches — and a team of eight therapists. Albert and his wife Donna, who serves as Hope’s Spiritual Care Director, often say the purpose and reach of Hope Behavioral Health has grown far beyond what they first imagined.
Today, Hope Behavioral Health includes more than 60 therapists serving clients across seven offices and three school locations throughout Northeast Ohio.
And it all started with hope.
How We Empower Your Healing
Through Cultural Competency: The knowledge and ability to understand and treat you within your cultural context. Cultural context refers to your beliefs, attitudes, family, and ethnic traditions within the environment in which you function in your daily life.
With Spiritual Sensitivity: The act of being respectful and sensitive to your personal faith and faith tradition, as well as your faith community, which you are associated with, be it liberal, conservative, orthodox, or all points in between. This also includes those who do not identify with any faith tradition.
Through Trauma-Informed Care: As a trauma-informed agency, we recognize the impact of trauma on those we serve and those who provide care. We incorporate trauma-informed principles into every aspect of our work, striving to prevent re-traumatization, support recovery, and address the effects of vicarious trauma on staff.
And hope does not disappoint because the love of God has been poured out within our hearts through the Holy Spirit who was given to us.
Who We Are
Meet Our Leadership Team
The Hope Behavioral Health leadership team brings together experienced healthcare professionals and executives who are deeply committed to helping clients overcome mental health challenges. Grounded in compassion and evidence-based best practices, we measure our success by the progress and outcomes of the people we serve.
Albert J. McIntosh
MSSA, LISW-S
Co-Owner & CEO
In addition to running Hope Behavioral Health, Al’s passion continues to be direct client care.
Donna McIntosh
MA
Co-Owner & Director of Spiritual Care
Donna is passionate about helping others draw close to God and coming alongside those in crisis.
Lauren Clark
MSW, LISW-S
Clinical Director
Lauren’s work includes therapist support, client registration, and internship programs.
Rosemary Anderson
Director of Business Operations
Rosemary’s responsibilities include overseeing our billing, payroll, and human resources functions.
Patricia Mason
MA, CDCA
Assistant Practice Integrator
Our designated Corporate Compliance and Health Safety Officer, Patricia also oversees our CARF competency-based training.