FAQ

Culturally competent, spiritually sensitive,

and trauma-informed.

How do you protect my privacy?

​Confidentiality is the expectation that the information you disclose to a Hope Behavioral Health Therapist will be kept private, including the fact that you are counseling with them at all. All records and session content remain confidential unless you sign a release of information. There are important exceptions to confidentiality that are legally mandated. Exceptions include:

  1. If your therapist believes you intend to harm yourself, or someone else
  2. If your therapist suspects child abuse, elder abuse, or neglect
  3. If subpoenaed and ordered to share confidential information.
The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that provides privacy protections and patient rights with regard to the use and disclosure of your Protected Health Information used for the purpose of treatment, payment, and health care operations. The law requires that we obtain your signature acknowledging we have provided you with this information; by signing our Releases and Consents you are certifying that you have been given a copy of the Notice. You may revoke this agreement in writing at any time. Please understand that all files are kept confidential. Your written consent is required for any release of information. Read more about HIPAA.



How much does counseling cost?

$160 - Initial diagnostic assessment (90 minute session) $120 - Psychotherapy (60 minute counseling session) $40 - Group psychotherapy (60 minute counseling session) Don't forget that insurance can greatly reduce the cost of counseling sessions. In some cases insurance will cover 100% of the cost, but most people will have a co-pay or co-insurance. Keep in mind that even though you have in-network insurance you will still have have to first meet your deductible before insurance benefits are covered. It is important to know what your health insurance benefits are and what is covered in accordance with your stated benefits in your insurance plan. All co-pays and co-insurance fees are due at the time services is rendered. Even if you haven't meet your deductible you will receive a significant discount from our standard rate by only having to pay the approved in-network rate. In addition, any payment made is applied to your deductible. If you have secondary insurance coverage, we must have that information related to your other insurance in order for your primary insurance to cover the cost of your care based on the insurances' coordination of benefits policy. ​ Fees are established within the median range of behavioral health service for diagnostic, psychotherapy and group psychotherapy services, and are considered reasonably priced within industry norms of the area.



What insurances do you accept?

We are in-network for the following:

  • Aetna
  • Anthem Blue Cross Blue Shield
  • Buckeye Health (Cenpatico)
  • CareSource
  • ​Cigna
  • Cleveland Clinic Employee Health​ (Mutual Health) Tier II
  • EAP (Ease@Work) *Selected Therapist​
  • GEHA
  • Humana Military (Tricare)​
  • ​​Medical Mutual SuperMed /NEO HMO (PPO, HMO, Preferred) MMO/Medicare
  • Medicare Part B (All Medicare Supplemental Plans)
  • Molina Healthcare​
  • Ohio Medicaid
  • Oscar - Cleveland Clinic ​(Optum Health)​​
  • Paramount
  • ​SummaCare
  • UMR (Optum Health)
  • United HealthCare (Optum Health)
  • United HealthCare Community Plan



What does cultural competency, spiritual sensitivity, and trauma-informed mean?

Cultural Competency
The knowledge and ability to understand and treat you within your cultural context. Cultural context is your beliefs, attitudes, family and ethnic traditions within the environment where you function within your daily life.

Spiritual Sensitivity
The act of being respectful and sensitive to your personal faith and faith tradition, as well as your faith community which you are associated with be it liberal, conservative, orthodox and all points in between. This also includes those who do not identify with any faith tradition at all.

Trauma Informed
​A trauma-informed agency means that we realize the wide-spread impact of trauma and understand the potential paths for recovery. We recognize the signs and symptoms of trauma in our clients, families of our clients and the staff providing services. We respond by fully integrating the knowledge about trauma into our policies, procedures and practices, and we seek to activity avoid re-traumatization in our efforts to promote treatment to both those we serve including vicarious trauma to those providing the delivery of service.



Are you a Christian counseling agency?

We are an agency who believes in the restorative power of the Bible. If you are seeking Biblical counseling, we have many therapists who are skilled and trained in incorporating God's Word, faith, and prayer with traditional therapy. However, we understand that not everyone believes the same. Your therapist will tailor your counseling program based on your personal preferences.



How do I make an appointment?

You will first need to fill out an intake form. We will review your insurance coverage so we can discuss your responsible costs, then match you with a therapist based on your area of need. Once you begin service with us, you can view availability and request appointments with your therapist through our therapy portal. Or you can contact your therapist directly.



Do you offer online counseling, or e-therapy?

Yes, absolutely, and there's no additional cost! We undrestand that it's not always feasible for you to meet with your therapist in person. Online counseling is a great option for some. We use a secure, HIPPA-compliant video conference service.



Are your therapists licensed?

Yes, all of our therapists are licensed by the Ohio Counselor, Social Worker, Marriage and Family Therapist Board. A number of our therapists are also independently licensed, have additional certifications, as well as specific areas of expertise. Feel free to browse through our therapist profiles.



What if I don't have insurance?

If you don’t have insurance but may quality for Medicaid, we encourage you to start there first. If your income exceeds that of Medicaid eligibility, we have options.

Our standard cash rates for services are $160 for an intake assessment and $120 for ongoing 60-minute psychotherapy sessions. If this amount is too high, you can speak with your therapist about an adjusted rate for services. Because we are a private practice, this is a conversation best had with your assigned therapist.



How do I sign up for Medicaid?

Are you unsure if you’re Medicaid eligible or where to start? Simply follow this link to either complete a brief survey to determine whether or not you might be eligible for benefits, or to apply directly.

https://benefits.ohio.gov

The following individuals may qualify for Medicaid coverage in Ohio:

  • Individuals with low-income
  • Pregnant women, infants, and children
  • Older adults
  • Individuals with disabilities
  • College students unsupported by family members



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© 2020 Hope Behavioral Health.